Mycouture uses services of global courier companies such as EMS, FedEx, DHL, and UPS and send it orders from logistic center in Shanghai.

Our deliver is free if the order exceeds 100 €. If order is under 100 €, the shipping costs is 30 €. Shipping duration is from 14 to 28 days.

Delivery all over the world is one of the main principles of Mycouture.

Аpproximately dilivery duration is 14-28 days.

At the moment we are not able to clear all the customs fees and taxes, therefore, our client is responsible for clearing any customs fee or tax payables.

Mycouture accepts two payment’s methods via PayPal system:
•    Credit card (without having PayPal account)
•    PayPal account

(more information in section Payment)

Mycouture uses PayPal secure payment system. PayPal is the leader in online payment network and provides safe, convenient and fast mean of transferring payments through Internet. PayPal is an encrypted third party payment processor used by millions of people daily.

Yes. The gift card would have a code which should be entered at the end of buying process, before the payment. Gift card could be used for one or several purchases. If the card balance is not enough for an order, the buyer can pay the difference using credit card of PayPal account.

Mycouture committed to fund any needed alterations if the suit or any other custom made garment does not fit perfectly. We promise to fund any alteration made with local tailor up to 30 €. Therefore, in order to obtain alteration funds client needs to follow next steps:
•    First, after receiving your garment, check if it needs alteration
•    Second, use your local tailor to alter the garment and fill in alteration form with your tailor printed from the website with required adjustments
•    Third, send us filled in alteration form from your account through the link “Refund alteration”

Alteration should be done within first month after receiving the garment. Refunding would be successful if the client follows up all the condition explained in instruction “Final alteration”. Mycouture will review your request and refund your alteration within one week.

You can adjust your order with any local tailor.

In case of any mistakes done on our part, we are going to compensate our client with new or modified product. Unfortunately, we are not able to refund an order in any case due to fact that order is custom made for specific profile.

Mycouture tailors are in Shanghai. Mycouture also has logistic centre and office there.

Any garment takes from 3 to 7 days to tailor depends on selected customisation.

Yes.  You can contact us and clarify your special customisation detail and we will consider you special request.

Yes. Please, inform us within the order that the custom garment is for child.

Mycouture offers its tailors and other employees appropriate working conditions according to local requirements. Mycouture does not use child labour.

Yes, please contact us before ordering.

Yes, we are open to any cooperation. Please, contact us via website.

Yes, you can see the pictures of our product in Showroom on our website.

You can order samples of fabric of your choice from our website and we will send them to you via mail.

First, we offer our clients excellent made-to-measure garments with high quality fabrics. Second, we offer our products for reasonable prices. Third, we guarantee perfect fit of our garment to our clients.

First, you can order samples of fabrics and check the quality with local tailor or by yourself. Second, Mycouture value quality of its product and do not see long-term benefits from lying to its customers about fabric’s composition.

You personal measurements are the first step in creating custom fit garment. However, your measurements are not the exact measurements of final garment and usually are adjusted by our tailors to fit you better.

You should have assistance taking your measurements, however, it could be your friend or colleague or professional tailor. Our measurement system has exact, easy to understand instructions with images how to take body measurements which enable anyone to take precise measurements. 

Yes. You can have as many measurements profiles as you want.

Please, contact us and send us your measurements and we will be able to consider your profile.

It depends if the order has been preceded farther. Please, contact us as soon as possible.

Да, вы можете вызвать консультанта Mycouture, который снимет с вас мерки для индивидуального пошива изделия и оформит заказ. Стоимость услуги 25 €.