Return policy of online tailors shop's custom clothes

Mycouture is online tailor’s shop of men and women custom suits, shirts and coats and its products are specifically tailor made for our clients to ensure flawless fitting and satisfaction. We guarantee highest quality of our product and clients’ satisfaction. In case of any mistakes done on our part, we are going to compensate our client with new or modified product. Unfortunately, we are not able to refund an order in any case due to fact that order is custom made for specific profile.

Mycouture is going to compensate our client with new or modified product in one case: 

The chosen customization of clients’ product does not match with received product - in terms of design, fabrics, lining, other customization details and measurements (note: the difference between color of the fabric or lining (5-10 %) due to screen effect does not obligate Mycouture for compensation; our products are handmade and some tolerance in measurements is allowed).

Mycouture also committed to fund any needed alterations if the suit or any other custom made garment does not fit perfectly. We promise to fund any alteration made with local tailor up to 30 €. Therefore, in order to obtain alteration funds client needs to follow next steps: 

• First, after receiving your garment, check if it needs alteration. If it does, please send us pictures of the item needs alterations.

• Second, use your local tailor to alter the garment and fill in with your tailor alteration form printed from the website with required adjustments

• Third, send us filled in alteration form from your account through the link “Refund alteration” Alteration should be done within first month after receiving the garment.

Refunding would be successful if the client follows up all the condition explained in instruction “Final alteration”. Mycouture will review your request and refund your alteration within one week.